![]() ![]() This role requires excellent communication skills, problem-solving abilities, and a customer-centric approach.Īnswer and manage a high volume of incoming customer calls in a professional and timely manner. They will handle incoming calls, resolve customer inquiries, and ensure a positive experience for all callers. We are an equal opportunity and affirmative action employer.Ĭhicago residency is required for all full-time employees within 6 months of hire.The Call Center Customer Service Assistant is responsible for providing exceptional customer service and support to clients through telephone interactions. For a more detailed overview of benefits, please visit the benefits page of our website. Generous vacation, holiday, personal and sick days, and tuition reimbursement. WE OFFER: Excellent health and welfare benefit package and long-term savings and investment programs including 403(b) & 457(b) Investment Plans and a pension plan with the State University Retirement System (SURS) Plan. Proficiency in the use of Microsoft Office (Word, Excel, PowerPoint).Ability to sit for extended periods of time.Ability to complete tasks in a timely manner.Ability to handle all situations with tact and diplomacy.Ability to work well with internal and external constituents.Strong organizational and administrative skills.Excellent verbal and written communication skills.Must be able to work a flexible schedule, including some weekends.Some knowledge of CCC’s credit and non-credit programs and student services highly desirable.A combination of education and experience may be taken into consideration based on the applicant’s credentials.Three years of experience in customer service.Bachelor’s degree from an accredited college or university preferred.An Associate degree from an accredited college. ![]()
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